Posts Tagged ‘Marketing’

Laughing Back

Friday, February 8th, 2008

Action Figure SaysScott Walters has an interesting call-to-action post today which is an offshoot of one of the most promising sustainable and growth-ready models for a theater of the future: The Tribe.

The basic ideas at work here are similar to that of the ensemble, but with an added commitment to interpersonal development.

Traditionally, this is where the work gets subsidized by the members through their day jobs: they contribute their labor to the theatre gratis, and they pay their rent and put food in their stomach by selling their services in the marketplace. I think it is helpful to think of this as subsidy: the theatre’s members are subsidizing the theatre by not taking anything from the coffers…

… I am suggesting that the tribe create some sort of business that is staffed by the tribe members. Ideally, this would utilize the specific talents, theatrical or otherwise, of the group…

… But wait a minute. Do I really want to contribute to Corporate America? Hell yes I do. I consider the money I make to be the redistribution of income that our paltry income tax system doesn’t take care of. I consider this a contribution being made to the theatre, but instead of having to go hat in hand, we have them come to us wanting our product. What a great reversal!”

Here’s what my friends feel about working in corporate America: it’s empty. Another place to go where you try to avoid the people next to you. I think there’s a growing consensus not only in the arts or in the progressive movement that the corporate model is really only good at generating more income, it does very little else to raise the quality of life. To some individuals, the choice to join corporate america is to skewer one’s raw creativity and risk and exchange them for security. This is a choice that we are expected to make by our society, by our families, for our own good, and to become a professional artist isn’t necessarily frowned upon - it’s just odd behavior, like going off the grid. Just as damaging is the knee-jerk and insecure response from eternal bohemians - that joining that rat race equates to selling out.

I think Scott is opening a door here that leads to a third possibility, a possibility of building relationships that reaffirm the artists value to society. For the record, this is a value system held by Barack Obama and other presidential hopefuls. When corporations run artistic organizations, the result has typically been homogenization and nationalization of product. Broadway is only a small reflection of that… take a look at the dregs on TV after the WGA strike to see what a mess the profit model has done to that industry. Or music sales. The incentive is to create the next big thing for the whole country, and the models to create work that is successful in those terms, certainly

The fact is, Corporate America needs artists to help them feel/seem/be human again, and the country is ready to believe that message. The time has come for us to empower ourselves and become artistic consultants. It’s not selling out when you call the shots.

One such artistic entrepreneur is Sandy Marshall of the highly successful comedy troupe Schadenfreude. Sandy has really effectively retooled his comedy writing skills to an equally challenging purpose: tongue-in-cheek brand identity, copywriting, and web design. And I’m happy to disclose, I’m working with Sandy on some of his projects for some of the best pay I’ve ever experienced (more on that - and why I’m doing it - later. But all these relationship disclosures are becoming increasingly comical in a community so teensy that one can’t trip over a flying monkey without first disclosing a professional relationship).

To get a sense of Sandy’s approach to his corporate work, check out his video spot for camera-shy mortgage broker Dean Vlamis:

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No one in corporate america would think to sell themselves like this without artistic input. And yet, I think we can agree - it’s probably the most effective spot for a mortgage broker that you’ll ever see. That’s what we can sell to them - the strange and unintuitive ways that one can work an audience to build honesty and trust. We can sell them subtext. And we can also be proud of that profitable work, and bring the skills we learn in that endeavor back to our primary artistic endeavors… the ones that challenge us as artists. While we’re there, I’m sure we can pick up a couple donors and some young eager temps to boot. Go to the people, and bring the theater to them.

It’s important to mention here that Sandy continues to have a primary commitment to his work and his name whether he’s working on Schadenfreude or with a corporate client. If a corporate client begins to sway him from his mission as an artist or as a consultant (or as a human being), he lets them go, or more likely doesn’t take them on in the first place. Did you know you can do that? You can Fire a Client. Money doesn’t have to dictate everything, your priorities do. Selling out is a choice that we make for ourselves - and it’s a choice we can take back.

As far as my own involvement with Sandy’s company as a freelance web programmer, that role developed out of a set of skills that I had accrued and developed slowly and naturally in my regular theater work. I started out as a young and eager-to-please sound programmer, which gave me a rudimentary knowledge of how to tell a computer what to do. When New Leaf launched a website for the first time five years ago, I learned Cascading Style Sheets to help maintain the site. When The Side Project needed a website capable of lighting-fast and often weekly updates, I needed a simple system to do this in order to save time, so I learned dynamic web programming using PHP and mySQL, which pulls data from a central database to display on multiple pages. When I found out that my co-worker Patrick ran the website that had gotten me dozens of jobs across the country off of an archaic and glorified word processor document (hint: rhymes with “BluntPage”) that caused him about 10 hours of stress a week, I learned a lot more about PHP in order to pay him back for the opportunities and automate the job listing process.

All this is to demonstrate: We have a lot more skills than we give ourselves credit for. In my theater company, we have a history of people with day jobs in the branding, marketing, positioning fields, and so for a theater of our age, we’re (surprise!) pretty sophisticated branding thinkers. We got there by literally bringing home the books from the office. If you’re bored at work, use that time to use your work to benefit the life you actually care about. Or identify skills you wish you had and hit the library. Challenge yourself in manageable steps and mini-projects to build your power moves. If you’re capable of producing a show, you’re capable of working wonders for a corporate client who will pay you handsomely for that effort and fund your next project. If we accrue and develop skills that we need in theater (or in the corporate world), they’re not just valuable for theater… they’re valuable everywhere, and we can use that value to get what we want: a society that understands that art makes our lives better. Or fame and fortune, if that’s your bag.

Oh, and don’t forget: If you’re a non-profit, you’re still a non-profit. Start a personal LLC and become a donor to your company.

Doing corporate work can mean doing corporate work on your own terms. That’s how we keep ourselves from losing ourselves. It’s a new world out there, and it needs leaders who understand the human value that the arts generate, and they ain’t gonna come from the old leadership pools.

Conversations Abuzz, and Brainstorming Value for Theater

Wednesday, January 30th, 2008

A couple conversations on various blogs are hot hot hot in the last 48 hours (and taking up all my time in posting responses). They are posts that have generated a lot of community thought, and underscored both the value and the pitfalls of developing ideas and solutions as a group. I’m summarizing them for the benefit of those of you that don’t read a lot of other theater blogs yet but are interested in the collaborative aspects of blog problem solving.

If this doesn’t interest you, skip down to the picture of my proposal for a marketing campaign so bad it just might work.

1) The aforementioned exploration on the TOC blog of who the hell are these people anyway? Recent additions include pleas for reason and pizza. Insightful follow ups on Kris’, Patrick’s, and Rob’s sites.

2) Rob asked about whether previews should be sold as regular performances. This sparked a more general conversation about the value of previews on Creative Control, Grey Zelda and once again Storefront Rebellion.

3) Don Hall wants to lower ticket prices and/or increase the perceived value of theater. (And it turns out that Roche Shulfer wants the same thing.) Awesome. Finally something we can agree upon.

We’ve Got Your Writers Right Here

Before you complain about the link: I know, I know. It’s a placeholder.

I hinted in the last post about a Theater Dish event that changed the landscape for me. That specific Theater Dish was a talk about marketing innovations prepared for the League by Larry Keeley of Doblin Marketing, one of the architects behind the WBEZ programming renaissance. I still have his Powerpoint presentation which he generously posted for League download, and it’s one of the most inspiring and genius documents I’ve ever read. Check it out yourself. Unfortunately, while that particular talk was dead brilliant it was overshadowed by what happened next: the announcement of the resignation of Marj Halperin. (She went to become campaign manager for Forrest Claypool’s bid for Cook County Commissioner, so that was worth it). All told, it was a pretty eventful night for my first League event. I just wish more of Larry’s suggestions had been implemented by now. Frankly, this is where the League could use the help of the vast volunteer resources of storefront theaters to accomplish some of the big-picture goals on the table.

That’s where I’m coming from. I want to get this stuff done, and speed us along to the part where we see if it works. The solutions are out there, you just need to know where to find them and get started on implementing them, one step at a time.

I mentioned a few off-the-cuff possibilities to easily add value to your own theater productions on Don’s blog, in many ways inspired by Larry’s extremely leveragable and collaborative suggestions. Post your own.

Then we roadmap, people. It’s project management time.

Five minutes of Brain Storm

Blogs. Check. But every theater should have one, and there should be blogs that cross over into other disciplines and draw connections back to theater, and for every question we ask on a blog we should have four bad answers like this one.

Podcasts and Videocasts. Otherwise known as: make your own TV show and wave it in front of your ADD friends and say “Ah, it’s great to have good writing on this screen again. You seen that last Grey Zelda show? AWESOME script. That dude can write.”

Site-Specific stagings of issue plays or locally-inspired plays that matter to the community. Ask the Chicago History Museum to sponsor showings of a time-traveling play about the current CTA debacle in that old rail car they have. Who wants to write that? I’ll production manage it. Seriously.

Get excited about other people’s work, and talk it up. Talk about your fellow Chicago Theater artists like they were superstars, and see through their financial and temporal limitations to see their genius and value their efforts. Be ambassadors to the general public and make talking about your theater habit at your day job as easy as discussing what happened on The Office last night. Theaters should not have to waste their time marketing to the industry, that’s a horrible losing game. Help them out by proactively seeing, discussing and encouraging the best of their work.

Don’t overextend. You get a lot done if the work excites you, but despair will shut you down. Don’t get mired trying to add false value in your actual work. Use just enough design, not too much. I say this as a sound designer, knowing full well my entire role in theater depends on you thinking you need sound in theater. You don’t. You don’t need projections. You don’t need a set, you don’t need programmable lights. You need what the show needs. If you can’t hire or bribe a designer for a theatrical element, don’t use that element at all, and think of some other way of getting by without it. That’s honesty and truth, and that is valuable, and creates a vital final product. Remove any need to pick up the hammer during rehearsal time, and use the time to coax better performances from your cast and build stronger trust within your ensemble.

Food. Drink. If not in the theater, as a part of an easy-bake planned evening. Make friends with the owners and/or staff at your local restaurants and cafes, and get them excited about your work. Wear them down, and kill them with kindness and excitement. When they get excited, they’ll talk about you all day long to every customer.

Train yourself to use talking points about your work. Use those talking points to convince your friends to be an ambassador for your work, and for the work being done in town in general. You don’t have to be a crazy automaton about it, but if you’re legitimately excited about something, let it show.

Audience Participation Events. Let the audience see the guts of how you make your show. Get the ensemble to invite friends to sit next to the stage manager and designers during tech and show them how freaking hard they work, and make THAT the show. Invite them to talk with the cast and the director about what everyone is thinking about in the room, and walk them through the process. It will make your theater focus as an ensemble, and every person that gets to do that will see the show in a totally different light. To a non-theater person, it’s like they’ve been invited on a film set with the stars. Seriously. It blows them away.

Keep it Smart. People want smart right now. Don’t fall into the double trap of dumbing down your work or thinking your work is smarter than it really is. Theater is just smart enough that it’s refreshing.

Bring theater to the people, and people will come to the theater. The most powerful marketing tool is word of mouth buzz, and with the number of people in our industry, there’s no reason we can’t make theater an activity that 40 - 50% of this town participates in on a regular basis.

Of course, that means that we’ll need to coordinate our efforts a little bit. Think we can do it?

The Glacier Shifts

Friday, January 25th, 2008

Glacial ActivityFirst of all, a thrillingly honest perspective today from Dan Granata on the old inter-community feedback question, and the specifically difficult challenges facing performers on that front. Also of note is that funny way that theater lifers seem to get a little cracked as they hammer away over the years. This hit me most of all as I’ve been making steady moves this year towards becoming a Chicago theater lifer, for better or worse. Who knows if that’ll stick over the next decade, but sometimes you just see when you’ve arrived home, and it’s time to go “all in.”

Can you hear the ground shifting?

Two recent announcements made me check my seismograph.

The first was the League of Chicago Theatres’ announcement of the finalists for the second ever Emerging Theatre Award, which is awarded to theaters that “have been in existence at least 3 and no longer than 10 years, and have demonstrated artistic excellence and fiscal responsibility in business practices.”

This years’ finalists are:

ADVENTURE STAGE CHICAGO
DOG AND PONY THEATRE
SILK ROAD THEATRE PROJECT
THE GIFT THEATRE
T.U.T.A.

And the deadline for voting is in one week, February 1st.

Yes, no New Leaf, but that’s cool. We’re going to be a much better candidate next year, that much I can say, and this is a solid list of finalists. It’s really great to have another grant in town, this one specifically to be used to enhancing a theater’s marketing presence in the company. It’s even BETTER that this has been organized as a community-offered grant, with League member theaters offered a vote in the process. The one criticism of the award that some leveled in its first year was that it went to the House, which seemed to be a theater that certainly met the criteria but didn’t really need the marketing help. Even more eyebrow raising was the possibility that the award was being used to provide Broadway in Chicago with cheap artistic labor to produce the next blockbuster Broadway hit (not a bad thing at all for storefront theaters with a marketable product, but check out this Parabasis article on the potential ramifications of the increasingly common practice of enhancement. Which is essentially generating or even test-driving a for-profit production in a non-profit theater. *SpArrOw*. Excuse me, did some one cough?)

Happily, I think this list allows me, at least, to put to rest any doubt I had about the program.

So who would I vote for? Well, I’ve only had the privilege of working with Dog & Pony, and I’ve directly seen the work of Silk Road. I’ve talked in depth with company members and freelancers who have worked with every theater on this list, so I know at least a bit about how each company works. So I’m aware of the excitement surrounding each company. So then for me it becomes a question of: Which of these theaters is best for the community at large, and who could use the help the most?

For me, that becomes a tossup. I see Silk Road as one of the only theater companies in town creating theater for and about a huge and underserved demographic in the population. That’s important work which brings new audiences to theater, and I think they do an amazing job with it. (Merchant on Venice was one of the most delightful shows of the year this season). On the other hand, Silk Road’s upcoming partnership with the Goodman means they have several developmental and marketing hands pulling them up already. And thanks to designer Andrew Skwish, their marketing materials are already the best in town. THE BEST.

Dog & Pony does really gutsy work that really excites me. From Jarrett Dapier’s stagings of the works of Sheila Callaghan, who I think could prove to be one of the most gifted playwrights of our generation,to Devon DeMayo’s balls-to-the-wall promenade project As Told By the Vivian Girls (a nine-room exploration of the works of eccentric Chicagoan Henry Darger) to be staged at Theater on the Lake later this season. This is also a theater company that has strong relationships with the city and potentially has the infrastructure for big growth along the lines of Redmoon that brings a new audience to see other storefront shows. But what they don’t have is money and a strong enough brand to carry that growth. I think if you want to invest in a company at a time where it could make all the difference, Dog & Pony’s your company.

This is not to slight TUTA or The Gift. They’re fine companies that value their artistic staff well and are true to their missions, but I don’t see them building communities on the scale of Silk Road or D&P, and I think community-building is what will eventually help us all. The Gift, in particular, already has a particularly savvy marketing plan, an ensemble of savvy movers and shakers, and friends in high places (check out their list of close artistic advisors) that are serving them well, so I’m not sure if their need is as great as some of the others on the list. I’m sure they make a great-looking candidate for Broadway in Chicago, of course, and their need is definitely greater than the House’s.

The one theater on the list that I feel a little queasy about is Adventure Stage Chicago. Not because of the work they do - I’ve heard it’s great, and many of the artists working there are excited about the company. I also think a healthy children’s theater has been really important to the overall growth of the theater scene here - the work being done by the well-funded, well-managed, and city-supported Chicago Children’s Theatre is some of the most exciting work I’ve seen for any audience in recent memory (we still sing songs with glee from A Year with Frog & Toad up here in the Owen booth). The tricky thing about ASC’s candidacy for this award is that they aren’t necessarily “emerging.” I don’t know much about ASC, which means I don’t know how completely they reformed from the preexisting Vittum Theatre, which had been in operation for over a decade. (I’d love any enlightenment from all you commenters out there). Was it simply a mission change or is it an entirely new theater and new staff that is capitalizing on the existing Vittum brand?

All told, it’s a good list, and I’m excited about this annual award again. I think it’ll be a great opportunity for industry folks to really get to know all the great theaters in town and get some positive cross-pollenation going.

I told myself this would be a short blog post, but I need to also mention the other announcement that came in the mail today… The Jeffs are auditing their brand.

and don’t forget the

In a letter to Chicago theater companies, the Jeff Committee announced the results of a preliminary Brand Audit process (conducted by Patricia Heimann & Associates and Peak Communications) which will be followed up with more discussion and feedback from within the organization and throughout Chicago.

New Leaf went through a complete brand overhaul a few years ago, and when done right rebranding isn’t just about a change in logo. It’s like organizational therapy. It means focusing some inter-organizational scrutiny on the entire process and culture of how the Jeff committee works and how it is perceived in the community. It means refocusing the mission and removing the bad habits that sometimes develop when you’re trying do something crazy in scope - like providing the valuable service of seeing and evaluating very nearly EVERY show in Chicago. It looks like one of the big things on that agenda is finding a way to introduce a little more organizational transparency:

Because Committee members are positioned as judges with the power to influence success or failure of a performance, respondents want to know the selection criteria for judges. Respondents felt they should be informed how committee members are selected, the committee’s extended relationships and define more fully the committee’s overall role in the theatre community.

Given what folks have been saying about the odd lines between theater practitioner and theater evaluator (see Dan’s final paragraph), I think that improving organizational transparency is a FANTASTIC step. The kind of step that makes me want to hug the Jeff committee members one at a time. Because it’s not going to be an easy road.

It goes to show that public discussion of perceived problems helps address those problems. Duh, nice insight, Nick. Making your voice heard is the first step in creating common techniques and public policy that creates solutions. Developing solutions that are both reasonable and new creates value for everyone in the industry. As Dan says and David Alan Moore backs up, our chosen profession has a way of making reasonable people leave the discussion, and that’s a clear hurdle to building a more healthy community culture. I feel the burn too, and it’s a battle with myself to keep writing and designing and periodically checking in with myself to make sure my actions aren’t making things more difficult for the other folks in the boat with me.

At the end of the day, the Jeffs are us - committee members are picked from theater practitioners and appreciators in the community - and they already have a record of serving the community that far exceeds the record of organizations like the Tonys. Their institutional health and vigor should matter to us, and we should help them to make their vision and mission clearer and more achievable. The better our process for quickly recognizing quality work being done in town, the more our fair city can be seen by the rest of the world as a place where that quality work is nurtured. And that will mean that there will be more quality work to go around for us to work on and for our audiences to enjoy.

Follow Up: Someone else is already writing our history

Friday, January 11th, 2008

revisionist_history.gif

I did some digging this evening in the history of the Wikipedia entry for Theater in Chicago, because I’m sneaky like that, and I noticed a single user whose posts seemed, well… motivated by commercial interests, shall we say. One user has written about 40% of the article, including almost all of the recent history, and her entire user history is made up of updates to the pages on Broadway in Chicago, The Ford Center, LaSalle Bank Theatre, Cadillac Palace, Jersey Boys, Wicked, and, a few short months after the presentation of the Broadway in Chicago Emerging Theater Award and Marketing Package, the House Theater. And a review! For posterity. To the victor belongs the spoils, I suppose.

She also links her Broadway in Chicago pages to artlcles on Musicals, Broadway, Theater. Her entire user history, in fact, has been dedicated to one purpose: Let the world know about the joys of Broadway in Chicago.

As it turns out, I actually don’t think that this user is working for the folks at Broadway in Chicago. Some of her chat with the diligent article moderator - all of which is public - make it pretty clear that she’s just trying to help out in an area that she cares about, not one she’s paid to support. She appears to have just populated the information directly from the Broadway in Chicago site, driving all that Wikipedia theater traffic right to the people who need it least most. Maybe she’s just a big fan. I don’t blame her for being a dutiful web citizen, but I do know she has provided a perspective on the industry and the community that desperately needs balance.

The whole episode demonstrated to me just how easy it can be for a small amount of work to make a big impact on a community - both positively and negatively, depending on your vantage point. It also reinforced the argument that any sour grapes about haves and have-nots I may have are pretty silly, when it wouldn’t be too hard to sit down with the other folks in town and paint a clearer picture of the scope of the work being done in Chicago Theater.

So Julia1287, if you read this someday: I’ve got a couple comp tickets to some shows I think you might be interested to see.

P.S. I love wikis. I hope you do too. More on wikis in theater later.

Synchronicity

Friday, January 4th, 2008

calvin-hobbes.gifIt’s nice, when you set foot into country that you haven’t discovered yet, to know that others have been treading the paths ahead of you and noodling with the same kinds of problems….

In order to better educate myself about what’s out there, what’s being discussed right now and what different voices are already engaged in the discussion, I’ve subscribed to about a gajillion blogs from Chicago (including most of the available myspace blogs that us storefronters have been using to, New York, several other strong theater regions in the country, and most enlighteningly, several international theater blogs. I’ve been reading up on the past few months of activity, and it’s promising, especially the burst of activity that’s begun in the past few days. If you’re operating a storefront theater right now, it’s definitely worth your while to get in on the discussion and consider the possibilities.

To that end, if you’re already interested in the topics of this blog, I’m sharing the blog articles from other authors that are just utterly brilliant or taking a different approach to the topics I’ve been discussing and thinking about, and sharing them in a digest feed - You know, for the future. You can read the digest of the latest articles in the sidebar, or you can subscribe to the digest feed in your own blog reader.

Two blogs in particular have great voices and a deep desire and strategy to explore solutions to the every day challenges of creating theater as a living. Mission Paradox takes a creative and practical approach towards theater marketing, and Theater Ideas by Scott Walters thinks very strategically about how to best take on some of the biggest threats to theater as an industry and as an art form. Check out Scott’s post on the importance of considering trust when building an audience, which I also discuss here. They are definitely must-reads if one of your New Years resolutions, like mine, is to be more engaged with the entire theater community as well as our little local pockets of glory. There’s a lot of great stuff out there, and it’s inspiring - and strategic - to connect and discuss openly with people you wouldn’t otherwise connect with in the theater community.

Speaking of the entire theater community, thanks to the folks that are participating in the Chicago opening night calendar project… upcoming shows are both on the public Google calendar and on the sidebar. Go team!