Storefront Theater Toolkit: Infrastructure
Sunday, January 20th, 2008
Winters are a bitch.
It’s cold as hell, and we have it easy. Try walking outside sometime and looking up into the dead, empty treetops on your street - you’ll probably notice clumps of leaves and twigs, high up near the top.
Yeah, that’s right. That’s your neighborhood squirrel’s home. They’re sqwunched up in that little ball of insulation, shivering through wind, snow, sleet and freezing rain.
The fact is, some animals make it through the harsh winter, and some don’t. But the squirrels do what they can to make sure that they make it.
There’s been some pretty disheartening news from storefront theater this week both Live Bait and the Bailiwick are in danger of collapsing and closing their space’s doors. I wish I was surprised, and I wish this wasn’t an annual tradition, just as predictable the new crop of newly-budding storefront troupes pop up just after graduation.
I’m not a social darwinist, but there’s something that fixtures like Bailiwick and Live Bait could have used to protect their institutional assets to fend off the climate change of a rapidly shifting cultural demographic: An infrastructure that is closely fitted to their institution, lightweight, simple, and powerful.
What do I mean by saying something that impetuous? Let’s look at Live Bait. According to the article, and consistent with what I’ve seen there, the problem isn’t money, it’s time. For over twenty years, the Live Bait space has been run by a husband and wife duo and often a third or fourth management overhire. This is just not enough people to sustainably run a mini-rental house. Trash piles up, strikes aren’t completed, repairs need to be made, bills need to be collected. Sharon Evans and John Ragir have put in their time and they deserve a change of focus and time to focus on their personal creative endeavors. The problem for the institution has been finding like-minded folks that they could trust to delegate the work. Now there’s no one who can run the ENTIRE theater infrastructure for them - from the minutiae that I mentioned to maintaining board relationships, filing taxes, and making long-term planning decisions about the building itself - and that’s like having no theater infrastructure at all.
Mission Paradox outlines the importance of valuing your own time in his blog this week, and I couldn’t agree with that sentiment more. But building your theater infrastructure doesn’t have to mean refashioning your organization in the image of the Goodman or Broadway in Chicago. It simply means using the resources you have at your disposal to build yourself a home that will last through the long dark winter that your organization will inevitably face.
Resource 1 - Your people. Build trust and a common vision with your company. Sustainable organizations don’t rely solely on the input from a single leader. Teach everyone in the company as many skills as possible. Encourage each others’ growth, value each others’ time, and only bring on folks into your company that are in it for the long haul. If you’re an individual thinking about joining a company, think about that long haul. Be honest with yourself, and each other, and you’ll find a lot more energy in that honesty. Earn each others’ trust and check in with each other to make sure you all stay happy. It’ll be okay if someone needs to leave someday - if what you’ve built together matters, it’ll keep going if someone needs to pursue other endeavors.
Resource 2 - Your stuff, your place, your home. These are the twigs that are around you. If you used a prop bucket in your first five productions, you’d save that bucket, wouldn’t you? Try not to rent something twice when you can own it once. Bigger ticket items in this category are things like your space. Don’t get a space unless you have deep pockets and a plan for using it, and the people power to keep that use going.
Resource 3 - Your audience. Build them up. Talk to them, a lot. Talk about your organization like you care about it. Build your organization so that you DO care about it, so when anybody walking on the street asks about your theater, you know what to say, and you know how to excite them and convince them in that moment to come to every show you do for the rest of time. Include your board in this category - share what you do with people, and they will want to help you grow it, because you’ve let them own a piece of your success. If you treat donors like audience and audience like donors, you have a simple relationship with everyone, and you’ll still be getting those donations. You’ll get those donations by caring about what you do, and letting the world know that you care.
Resource 4 - Your time. None of this stuff does anyone any good if you burn out. Burning Out on theater is a wasting disease killing our industry. Here’s the real secret to building infrastructure that will help you avoid that fate. You don’t need complex box office structures and subscription series and mailings and cold calls to your phone list unless the STRUCTURE of your audience and your organization demands those solutions. Remember, our world is changing pretty fast these days, and these are old solutions to old problems. You can save yourself a lot of time and effort by listening to your audience and recognizing what they’re actually responding to, not what you think they’ll respond to. You don’t have to search far and wide for effective innovations that save you time - Just build your strategies and procedures well, test them, measure them, and make sure they still make you happy after you’re done with them. Make those strategies and procedures as simple as you possibly can without sacrificing their effectiveness and quality. Put joy into your process. I’m serious - if you have a hard time enlisting your company members to run the box office or come to strike, make those tasks fun. Write funny box office manuals. Throw a strike party. Then, you’ll all have energy to keep it going and enlisting other folks that will help you keep it going.
Notice how money isn’t even on this list? Money is water. You don’t just need water, you need a big bucket so when it doesn’t rain for a while, you still have something to drink.
And even if they’re cold, don’t pet the squirrels. They’ll make it.
In what I’m hoping will become a regular series on this blog, I’d like to showcase one of the tactics and tools that is always available to the storefront theater or artist to accomplish their self-development goals.
So how to pick the brains of the folks currently in charge and figure out what they’re paying attention to? How do you convince them that your idea is something that is worth doing, something worth prioritizing? Empathy is hugely powerful in problem solving challenges of this scale. Start by reading what they’re saying, and understand what their focus is through their own words.
Empathy is a tool learned by every good intern on the first day. You’re new, you’re green, you can see that your entire career depends on just a few people noticing you and valuing you enough to give you recommendations and jobs. There are interns who rightly call this bullshit, and refuse to play the game. Then there are interns who watch everyone on staff like a hawk. They get to know the personalities of the staff, not just their roles and responsibilities. They see when an artistic director forgets her script everywhere she goes, and they know to be there to pick it up and hand it to her. They see where they can be useful and make the process easier. They see that the director of development is insecure about their interaction with the artistic staff, so they engage the director with conversation about their thoughts on the last play and help pump up their ego, self-confidence, and trust. They do all this so that they will earn the trust of those who have the power to make change. It’s a mutual exchange… the intern here isn’t lying to get ahead, they’re learning how the folks in powerful staff positions think, and engaging with that thought process for the time when they will be in power. They can learn simply by keeping the flow of creative energy in the room open.
While the Chicago Opening Night Calendar project is chugging away, adding a few shows each day, I’ve dove head first into the actual production work that I’ve been carefully procrastinating on this month. The ideas are still bouncing around, but the time to execute them using the glorious tubes of the interwebs is running dry for the moment. That’s cool, right? We’re cool. Baby steps.
It’s nice, when you set foot into country that you haven’t discovered yet, to know that others have been treading the paths ahead of you and noodling with the same kinds of problems….
That’s of course why none of us should be worried about this new public forum ripping our livelihoods away - there’s a difference between transparency and unfiltered opinionating, and that difference has value. Drawing connections and providing analysis that others are not equipped or unwilling to do has value. No matter what form we work in, or what our readership level is, if we are committed to creating the best work that we are capable of, we will always be rewarded by that work. If fear is allowed to get in the way of the work, the work will always suffer, and maybe that tells us something.